This problem wouldn't have occurred if they synchronously told me something important. I could see their reaction to see if they were being serious or not, I could comfort them if it was bad, or hug them when it was really exciting!
Asynchronous can be a positive thing. If we couldn't make it to class because we were sick we didn't have to come in to let them know we could just e-mail the teacher without getting anyone sick.
These two situations can be perceived in different ways. People can prefer one over the other but personally I'd rather be one-on-one with someone. Asynchronous and synchronous can also be perceived differently. There's a thin line on what is what but both ways of contact is better than none at all.
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